Shipping policy

Standard Order Processing Cycle Rules Fully paid customer orders only enter formal processing workflows on standard business weekdays; all processing operations are suspended throughout weekends and all official U.S. federal public holidays. This online store operates under a pure dropshipping business model, meaning all tangible physical inventory goods ship directly from contracted third-party supplier warehouses to the delivery address you input during checkout.

Domestic United States Delivery Coverage Scope Our logistics shipping network provides delivery service coverage across all fifty U.S. states, including Alaska and Hawaii territories. Delivery service charges are automatically computed at checkout based on each package’s gross weight, physical dimensional measurements and designated destination shipping zone. Two delivery speed tiers are available for customer selection: economical standard ground shipping and expedited priority shipping that carries an additional premium surcharge. All published delivery transit timeframes are purely estimated reference values and cannot be fully guaranteed due to uncontrollable external logistics interference such as extreme weather events and carrier seasonal backlogs.

Automated Parcel Tracking Notification System After physical inventory consignments are formally handed over to designated shipping carrier service providers, an automated system-generated alert email will be dispatched to the email address you registered at checkout. This email contains your exclusive unique tracking identification number and a direct hyperlink redirecting to the carrier’s official tracking portal. You may monitor real-time live delivery progress via our store’s built-in order lookup page or the independent official website of your assigned shipping carrier.

Lost or Delivered-but-Unreceived Parcel Resolution Flow If your package tracking record displays a formal delivered status confirmation yet you have never physically received the delivery parcel, your mandatory first step is submitting an official delivery investigation request directly to the relevant shipping carrier company. Once the carrier concludes their full internal inquiry procedure, forward your dedicated order ID serial number and full tracking reference code to our customer support team to file an official loss compensation claim. Refund disbursements or complimentary replacement reshipments will only be formally arranged once the carrier issues written confirmation verifying permanent package loss.

Shipping Address Modification Restriction Regulations All requests to revise or adjust your pre-submitted delivery address information must be transmitted to our official support email inbox within 12 hours immediately following successful order payment clearance. After parcels enter the carrier’s cross-country transit logistics network, address modification requests become entirely unprocessable. Homivana accepts zero liability for misdelivered parcels stemming from incomplete, misspelled or factually incorrect address information voluntarily provided by shoppers during checkout.

International Cross-Border Shipping Customs Liability Disclosure We provide cross-border international shipping services to a pre-screened curated list of global nations and overseas territories. Every destination-country import duty, local consumption sales tax and customs brokerage administrative processing fee falls under the complete financial liability of the receiving end customer. Homivana will not reimburse, offset or cover any customs-related surcharges of any classification for international outbound shipping parcels.